Senior Payor Success Manager

The role

The Senior Payor Success Manager will onboard, own, and expand payor relationships. You will act as the face of Verse for payor customers and work with internal teams to deliver home healthcare experiences.

What you will do

• Be the face of Verse for payor customers and own day-to-day operational factors.
• Hold regular partnership reviews with payor counterparts.
• Identify and act on opportunities for account expansion using data and market news.
• Build account plans for expansion opportunities over a multi-year time horizon.
• Collaborate with internal teams to resolve issues and expand accounts.
• Serve as an expert on the complex payor landscape.
• Travel as needed for critical customer meetings.

Required qualifications

• Experience managing payor relationships in customer success, account management, or consulting.
• 4+ years of experience in customer success or account management roles.
• Experience building relationships from gatekeepers to c-level executives.
• Strong understanding of payor priorities including financial performance, administrative overhead, and member experience.
• Excellent interpersonal and communication skills, both written and verbal.
• Elite organizational skills and attention to detail.
• Passionate about improving how patients access and pay for healthcare.

Benefits

• 100% coverage of health insurance premium.
• Access to dental and vision insurance plans for you and your dependents.
• 401(k) plan.
• Opportunities for rapid career advancement.

About the company

Verse Medical is a Series C company building modern software infrastructure for healthcare. Their platform connects providers, payors, and patients to ensure high-quality care.