SVP of Operations

The role

The SVP of Operations will own and scale the core operating engine of Verse. This person will build systems, teams, metrics, and operating cadence to deliver high-quality, compliant, and scalable operations.

What you will do

• Own and drive all aspects of operations including clinician, patient, payor and internal-facing operations
• Analyze data to identify key levers to drive impact and translate them into clear goals
• Ensure all operational elements click together effectively with clear, repeatable processes
• Identify and improve areas that lack clear processes and/or structure
• Partner with Product and Engineering to translate operational bottlenecks into automation and workflow investments
• Help the company make tradeoffs between manual process, process redesign, risk stratification, automation, and product investment
• Reinforce a culture of high standards, clear ownership, and rigorous follow-through
• Reduce CEO dependency in day-to-day operating execution
• Strengthen cross-functional execution across Ops, Clinical, RCM, Product, Engineering, CS, Finance, and Compliance

Required qualifications

• 10+ years of experience in operations
• Proven experience scaling complex, high-volume operations
• Extremely strong analytical and systems-thinking ability
• Experience managing managers and building strong operational leadership layers
• Ability to diagnose operational failure modes quickly and design durable fixes
• Comfort operating in regulated environments
• Ability to partner effectively with Product, Engineering, Analytics, Finance, Clinical, Compliance, RCM, CS, and Sales
• Track record of using data, process design, automation, and workflow tooling to improve throughput and quality
• Very high standards for talent, execution, communication, and ownership

About the company

Verse Medical is a Series C company building modern software infrastructure to connect providers, payors, and patients. Their mission is to deliver hospital-quality care everywhere.