Founding Client Operations Associate - APAC

The role

You will be the first Client Operations hire in APAC, responsible for converting signed contracts into active users. You will design onboarding processes, manage client spend data, and coordinate between internal teams and external stakeholders to ensure seamless customer Go-Live.

What you will do

• Design and iterate on onboarding processes using AI tooling
• Collect and structure client spend data with high accuracy
• Maintain client account hygiene and contract data
• Manage timelines for technical setup and data migration
• Coordinate across account managers, solutions consultants, and procurement directors
• Act as a liaison between internal teams and external client stakeholders
• Lead training sessions for new users on platform workflows
• Own performance metrics on stack accuracy, time-to-value, and onboarding completion

Required qualifications

• 1–3 years of experience in a top-tier, high-pressure environment such as consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial endeavour
• Ambitious and curious
• Obsessed with new tooling and experimenting with AI
• Obsessively detail-oriented
• Ability to build rapport and meaningful relationships
• Highly organised
• Outstanding communicator verbally, in writing, and when presenting
• Entrepreneurial

Benefits

• Equity options

Before you apply

• You must be legally able to work in the specified region

About the company

Vertice is an AI procurement platform that helps finance and procurement teams buy smarter and save money. The company was founded by serial entrepreneurs and is backed by $100M+ from investors including Bessemer Venture Partners.