Customer Success Manager

The role

You will own the end-to-end success motion for a portfolio of 5 to 7 enterprise health systems. You will manage the customer lifecycle from contract signature through adoption, value realization, and renewal.

What you will do

• Own the end-to-end success motion for assigned health systems
• Build and maintain multi-threaded relationships across each account
• Run QBRs and executive check-ins grounded in data
• Act as a strategic consultant on workforce strategy
• Build ROI narratives that quantify the value Vitalize delivers
• Drive adoption across complex, multi-site organizations
• Design ongoing education and training motions
• Own hard conversations when value is not landing as expected
• Translate customer conversations into actionable product insight
• Partner with Deployments and Analytics to ensure successful handoffs and reporting

Required qualifications

• 5+ years managing enterprise accounts or complex stakeholder environments
• Executive presence to run meetings with C-suite health system leaders
• Analytical rigor to build ROI narratives from data
• Multi-threading instinct to build relationships across stakeholder tiers
• Startup mindset for high-growth, ambiguous environments
• Willingness to travel 50% initially and 25% ongoing

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO
• Unlimited travel budget to visit customer sites
• Twice-yearly company off-sites
• Free meals in the office
• $5,000 relocation bonus for eligible employees
• Desk setup reimbursement
• Commuter benefits
• Monthly gym/wellness stipend

About the company

Vitalize is building the AI operating system for how health systems manage labor and capacity. The company has raised more than $31M from healthcare and technology investors.