Senior IT Specialist

The role

The Senior IT Specialist serves as the first line of support for internal technical issues. This role provides assistance with hardware, software, networking, and application challenges across a hybrid work environment.

What you will do

• Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
• Triage and manage incoming IT support tickets.
• Install, configure, and maintain computers, peripherals, and software.
• Support employee lifecycle processes including IT onboarding and offboarding.
• Manage user access and permissions across systems and applications.
• Follow up with employees to ensure satisfactory issue resolution.
• Collaborate with Security, Engineering, and Operations teams.
• Implement and manage endpoint management tools like Intune and Jamf.
• Administer identity and access management tools such as Okta.
• Contribute to IT documentation, process improvements, and internal knowledge base development.

Required qualifications

• 4-6 years of experience in an IT/SaaS company
• Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications.
• Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf).
• Skilled in troubleshooting hardware, software, and network issues across distributed environments.
• Familiarity with IT onboarding/offboarding, user provisioning, and asset setup.
• Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams.
• Service-oriented mindset with a strong focus on user experience and issue resolution.
• Adaptability in fast-paced environments with a proactive approach to process improvement.
• Attention to detail and accountability in managing systems, documentation, and compliance.

Nice to have

• Knowledge of cloud security best practices and infrastructure as code

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Generous vacation
• Dental insurance (Israel)
• Performance-based bonuses (Israel)
• Cibus meal allowance (Israel)
• Meals at the office (Israel)

About the company

Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States.