Senior Customer Success Manager

The role

You will own the end-to-end relationship with enterprise advertisers. You will manage the client lifecycle, drive revenue through renewals and expansions, and provide campaign strategy and optimization on the Vibe platform.

What you will do

• Manage the full client lifecycle for a portfolio of enterprise accounts
• Build trust-based relationships by surfacing insights and strategic recommendations
• Serve as the primary point of contact for clients
• Own renewal and expansion targets
• Identify and pursue upsell and cross-sell opportunities
• Forecast account health accurately
• Guide clients through campaign strategy, execution, and performance optimization
• Translate performance data into actionable recommendations
• Bring customer feedback to product and roadmap conversations
• Partner with Sales, Product, and Analytics to resolve challenges

Required qualifications

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
• Proven track record of hitting retention and expansion targets across a named account portfolio
• Hands-on experience with incrementality measurement
• Ability to contextualize ROAS within a full-funnel marketing strategy
• Comfort working across CRM and analytics tools
• Ability to operate independently across a cross-functional environment

Nice to have

• Experience with Looker, Planhat, or similar customer success/analytics tooling
• Background in connected TV (CTV) or streaming TV advertising specifically
• Experience building or improving CS processes at a high-growth SaaS or platform company

Benefits

• Variable pay — based on objectives you hit
• Hybrid flexibility
• Full health coverage — Comprehensive medical, dental, and vision insurance
• 401(k) with matching
• Unlimited PTO
• Parental leave — Paid leave for all parents
• Annual offsite

About the company

Vibe.co is an Audience First Streaming TV Advertising platform that is now a Walmart company. It provides tools for marketers to reach audiences and optimize campaigns using first-party data and purchase signals.