Senior Implementations Consultant

The role

You will lead and enhance the customer onboarding experience for the Vic.ai platform. You will develop scalable implementation strategies and manage the end-to-end implementation lifecycle for enterprise customers.

What you will do

• Develop and optimize implementation frameworks
• Manage the end-to-end implementation lifecycle from deal close to full customer adoption
• Work with integrations, product, sales engineering, and customer success teams
• Drive execution of go-live projects including planning, resource allocation, and risk mitigation
• Establish long-term relationships with clients to drive adoption and satisfaction
• Guide customers through transitions using change management best practices
• Monitor and resolve project risks
• Partner with Operations to develop implementation standards

Required qualifications

• 7+ years of professional experience
• 5+ years in software implementations
• Track record of managing complex projects with multiple workstreams and stakeholders
• Experience leading cross-functional teams and driving process improvements
• Expertise in requirements gathering, scope definition, and project execution
• Problem-solving, negotiation, and decision-making skills
• Ability to establish and maintain strong relationships with key client stakeholders
• Organizational and time-management skills
• Written, verbal, and presentation skills
• Ability to engage with and influence senior leadership and key stakeholders
• Bachelor's degree in a relevant field
• Technical proficiency and ability to quickly learn new software tools and platforms

Nice to have

• Experience in Enterprise Resource Planning (ERP) systems
• PMP certification

About the company

Vic.ai provides a platform for enterprise customers.