Technical Outcomes Manager

The role

You will serve as a technical advisor to a portfolio of customers to ensure their success and platform optimization. You will analyze customer data, manage platform configurations, and collaborate cross-functionally to drive business outcomes.

What you will do

• Own the technical success and ongoing optimization of a portfolio of customers.
• Analyze customer data to uncover trends and deliver actionable recommendations.
• Translate technical findings into clear business insights.
• Become a subject matter expert on the Vic.ai platform and customer workflows.
• Configure and optimize customer environments and integration changes.
• Partner with customers to improve business processes and platform adoption.
• Troubleshoot complex customer issues with Product and Engineering.
• Use AI-powered tools and analytics platforms to improve efficiency.
• Develop best practices, documentation, and repeatable processes.
• Collaborate with Product, Engineering, and Implementations to advocate for customer needs.

Required qualifications

• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
• Strong data literacy with the ability to analyze complex datasets and translate findings into business recommendations.
• Experience working with SaaS products and enterprise customers.
• Excellent communication skills to explain technical concepts in a business-friendly way.
• Experience managing multiple customer priorities in a fast-paced environment.
• Strong project management and organizational skills.

Nice to have

• Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.
• Comfortable working with CSV data, APIs, integrations, and software configuration.
• Familiarity with SQL.
• Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies.
• Previous experience in consulting, business transformation, or operational advisory roles.
• Experience working with finance, accounting, or ERP systems

Benefits

• Competitive compensation
• Equity
• Comprehensive benefits
• Flexible remote-first culture

About the company

Vic.ai is transforming finance through an autonomous accounting platform that helps organizations automate accounts payable. The company builds AI to empower people and drive customer success.