Senior Account Manager

The role

The Senior Account Manager ensures customers achieve measurable outcomes from search-driven marketing campaigns. This role drives customer satisfaction, renewal, and expansion while mentoring peers and improving internal processes.

What you will do

• Own a portfolio of high-priority customer accounts for retention and expansion.
• Serve as the primary strategic partner for customer business goals and KPIs.
• Translate customer goals into strategic roadmaps and action plans.
• Lead client interactions including performance updates and QBRs.
• Leverage SEO strategists to explain campaign performance and search landscape evolutions.
• Surface risks and escalate accounts to Account Directors when needed.
• Drive account growth by expanding stakeholder relationships and service adoption.
• Foster internal collaboration across cross-functional account teams.
• Mentor other Account Managers through coaching and process improvement.

Required qualifications

• Ability to build trust and credibility with executive-level stakeholders.
• Skilled in customer relationship management and managing complex accounts.
• Ability to synthesize customer goals into strategic plans.
• Strong understanding of search marketing fundamentals.
• Knowledge of reporting tools including Looker Studio, Google Analytics, CRM data, and Google Search Console.
• Ability to lead and influence cross-functional collaboration.
• Skilled in proactive risk and opportunity management.
• Strong written and verbal communication skills.
• Ability to mentor and elevate peers.
• Adaptable and solution-oriented mindset.

Nice to have

• Self-motivated
• Belief in the inherent value of work
• Demonstrate radical integrity

Benefits

• Medical / Dental / Vision / Life / LTD Insurance
• 401(k)/Roth Retirement Plan & Company Match
• 100% Remote Work Environment
• Unlimited Paid Time Off
• Company-Paid Holidays + Wellness Days
• Company-provided work equipment
• Monthly Remote Work Stipend

About the company

Victorious is a marketing agency redefining the role SEO plays in building a thriving business. They follow a people-first ethos and practice radical integrity.