Senior Strategic Account Manager

The role

You will own the end-to-end relationship and account strategy for a small portfolio of Videa's most strategic DSO partners. You will partner with the CEO, CRO, Product, Engineering, Finance, and Clinical teams to ensure accountability to customer commitments.

What you will do

• Own the end-to-end relationship and account strategy for a small portfolio of strategic DSO partners
• Build and evolve long-term account strategy to deepen trust and expand adoption
• Represent accounts at the executive level internally and represent Videa's roadmap to customers
• Own the commercial health of accounts including retention, adoption, and expansion
• Translate contractual commitments into a clear, shared plan
• Identify and help develop growth opportunities within accounts
• Run the internal operating rhythm to keep Engineering, Product, and Clinical aligned to account commitments
• Establish a cadence of executive business reviews, account plans, and reporting
• Build the playbook and governance model for the strategic accounts function

Required qualifications

• 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment
• Demonstrated ability to turn around a stalled or underperforming account
• Program and project management discipline
• Executive presence
• Commercial fluency
• Track record of building structure and discipline into a relationship or process

Nice to have

• Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases
• A background in management consulting, business operations, or program leadership
• A track record of earning trust quickly with both technical and clinical stakeholders

Benefits

• Competitive compensation and meaningful equity
• Unlimited PTO
• 100% company-paid dental and vision coverage
• Generous medical contributions

About the company

Videa helps dental clinicians deliver better care to millions of patients through AI. The company has raised more than $67 million from investors.