Partner Success Manager

The role

You will own the health, performance, and day-to-day execution of Videa's partner ecosystem. You will manage partner lead flow, co-selling initiatives, and partner operations including financial management and reporting.

What you will do

• Own partner-sourced lead flow including registration, routing, conversion, and SLAs
• Drive co-selling and joint go-to-market through account mapping and co-marketing campaigns
• Act as primary point of contact for a portfolio of partners from onboarding through activation
• Build partner success plans and deliver enablement like trainings and certifications
• Manage partner economics including reporting, invoicing, and fee accuracy
• Handle escalation management and build underlying processes
• Maintain partner data integrity in HubSpot
• Define and track partner health metrics
• Deliver regular reporting on lead flow, pipeline, and monthly scorecards
• Serve as the internal voice of the partner to leadership, Product, and Engineering

Required qualifications

• 3 to 5 years in partner success, channel or partner operations, customer success, account management, or revenue operations
• Experience owning a portfolio of partners or accounts and the outcomes attached to it
• Proven ability to enable and influence external teams while engaging executives on business outcomes
• Commercial fluency regarding pipeline, deal mechanics, and forecast
• Hands-on proficiency in HubSpot including deals, source attribution, custom properties, workflows, dashboards, and reporting
• Strong working familiarity with Salesforce
• Advanced data and spreadsheet skills including financial reconciliation and fee calculations
• Excellent communication skills
• Highly organized
• Passion for innovation in dental care and transforming patient outcomes through technology
• Tenacity and creative problem solving skills

Nice to have

• Experience in the dental or healthcare technology space
• Familiarity with common dental platforms including practice management systems and imaging software
• Familiarity with the DSO and dental group landscape
• Experience supporting channel, reseller, referral, or integration partner programs in SaaS or AI-driven products
• Experience running co-marketing or joint go-to-market campaigns with partners
• Experience working alongside Finance or AP on partner, referral, or commission payments

Benefits

• Competitive compensation and meaningful equity
• Unlimited PTO
• 100 percent company-paid dental and vision coverage
• Generous medical contributions
• The opportunity to work on AI that is actually used every day
• A team of thoughtful, driven people

Before you apply

• Videa participates in E-Verify to confirm authorization to work in the United States

About the company

Videa is an AI-powered solution for dentistry developed by a team spun out of MIT. The company has raised more than $67 million from investors.