VP, Customer Success

The role

The Vice President of Customer Success owns post-sale onboarding and expansion. This person manages the rollout, customer health, and strategic growth of DSO accounts.

What you will do

• Oversee executive relationships and commercial outcomes for all customers
• Set and execute account strategies for DSO partners
• Improve and manage complex installation processes
• Provide team oversight and leadership sponsorship for executive QBRs
• Mentor team to navigate complex stakeholder environments
• Convert pilots into scaled deployments
• Build a repeatable implementation motion hitting key KPIs
• Onboard and train new customers
• Unlock cross-sell opportunities across the AI platform
• Partner with Product to shape roadmap and product packaging

Benefits

• Competitive compensation and meaningful equity
• Unlimited PTO
• 100 percent company-paid dental and vision coverage
• Generous medical contributions
• The opportunity to work on AI that is actually used every day
• A team of thoughtful, driven people who genuinely care

About the company

Videa helps dental clinicians deliver better care to millions of patients through AI. The company has raised more than $67 million from investors including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC.