Community Manager

The role

You will own and grow the Viktor community across Slack, Reddit, and review platforms. You will coordinate between support, engineering, and product teams to ensure community needs are met and integrated into the product roadmap.

What you will do

• Run the community Slack and set norms, channels, and culture
• Coordinate with customer support, engineering, and product stakeholders
• Organize events including AMAs, build-alongs, office hours, and roundtables
• Moderate Reddit presence and manage review surfaces like Trustpilot and G2
• Activate users through onboarding, prompts, challenges, and recognition
• Relay user feedback and patterns to the product and engineering teams
• Build the champion layer by identifying and spotlighting evangelists
• Turn community workflows and stories into case studies and social content

Required qualifications

• You've run a community before for a product, ideally B2B SaaS, dev tools, or AI
• You can show what a community looked like before and after you and which number you personally moved
• Genuinely social online
• A coordinator who can manage stakeholders in support, engineering, and product
• Operator who runs events, builds onboarding flows, and tracks engagement
• Technically curious and able to hold your own with technical users
• Can build with AI every day and show what you built
• Quick to read a product and its users
• A sharp writer
• Comfortable in chaos

Nice to have

• You've stood up a community function from zero, or been close to the first hire
• You've moderated a subreddit or forum, or run review-gen campaigns on G2, Trustpilot, or Capterra
• You've run an ambassador or champion program that moved a real metric
• You've grown grassroots, community-led events: meetups, user groups, or member-hosted sessions
• You've turned community moments into content that traveled: case studies, threads, videos
• You've worked with technical buyers and builders (devs, ops, marketers)

About the company

Viktor is one of the fastest-growing companies in the world. The product works and the market is pulling.