Head of Product Experience

Amsterdam / Remote. Posted 9 days ago

The role

You will lead a multi-discipline UX organization including Product Design, UX Research, and Content Design. You will shape UX strategy and build a team of around ten to serve consumer and white-label products.

What you will do

Set the UX vision for Vio's next chapter.
Own user-facing outcomes and make design's contribution measurable.
Lead Product Design, UX Research and Content Design.
Design the organization that brings design disciplines together.
Set and hold the craft bar through critique and product reviews.
Work with Product and Engineering on problem framing and shipping quality.
Build and grow a team with clear ownership and growth paths.
Maintain time for north-star concepts and cross-product journeys.
Make AI part of how design, research and content work.
Give design a stronger voice inside Vio and a visible presence outside it.

Required qualifications

Led a multi-discipline UX organisation at scale, including leaders of leaders.
Depth across product design, design systems, research, and content.
Ability to frame problems before solutions and show outcomes and metrics.
Credible peer to senior product, engineering and business leaders.
Experience designing B2B2C products.
Ability to lead critique and set quality bars in detail.
Ability to build and hire teams.
Use of AI in practice and ability to scale it across a team.

Nice to have

travel, marketplace or OTA experience
multi-brand or white-label design systems
a visible external profile through talks, writing or case studies

Benefits

Significant stock appreciation rights
Flexible time off with as many holidays as you need
Chance to work remotely
Catered lunches from various cuisines
Great coffee
Occasional barbecue in the garden
Company events in Amsterdam and abroad
Budget for your home office
Free mental health support via OpenUp

About the company

Vio is a fast-growing travel tech platform that helps travelers find and book accommodation. They operate in over 100 markets through consumer products, white-label, and API products.