(Part-Time Contract) Community and Member Advocacy Manager

The role

You will grow member engagement through community management, local meet-up coordination, and member advocacy. You will work with members and ambassadors to manage social media interactions and identify compelling health stories.

What you will do

• Manage day-to-day operations of the Member Meet-Up Program
• Recruit, onboard, and support members organizing local meet-ups
• Coordinate outreach campaigns, event communications, and RSVP management
• Maintain program documentation, trackers, event calendars, and contact lists
• Serve as a primary point of contact for highly engaged members
• Monitor comments and direct messages across social channels
• Respond to member questions and conversations in an on-brand voice
• Escalate member support issues using community care processes
• Identify members with compelling health journeys for marketing initiatives
• Coordinate storytelling intake, marketing waivers, and approvals with members

Required qualifications

• 3-5 years experience coordinating community programs, ambassador programs, or customer events
• Experience working directly with customers or members in a relationship-focused role
• Experience supporting marketing campaigns or collecting customer testimonials
• Experience with social media community management or customer care platforms such as Sprout Social
• Experience with program management applications including Google Suite
• Experience with tracking/GEO monitoring tools like Amplitude or Ahrefs
• Comfort navigating sensitive health-related conversations with empathy and good judgment
• Demonstrates a proactive use of AI tools to improve individual output and efficiency

Nice to have

• Passion for health, wellness, and helping people build meaningful connections

Benefits

• Security and privacy training will be provided

Before you apply

• Corporate roles: We currently do not hire in the following states: AK, DE, HI, ME, MS, OK, SD, VT

About the company

Virta Health is on a mission to reverse metabolic disease in one billion people. They partner with health plans, employers, and government organizations to help members restore their health through technology, personalized nutrition, and virtual care.