Vice President, Client Success

The role

The Vice President, Client Success will own revenue growth from the existing client base and scale Client Success teams. This person will lead executive segments for Employer and Health Plan customers and prepare the organization for its next level of scale.

What you will do

• Lead executive for Employer and Health Plan customer segments, including the Implementation function
• Grow and evaluate systems, processes, and people to keep pace with customer growth
• Grow and manage revenue from the existing book of business
• Provide top level service to the customer base
• Develop and deepen relationships with key executives within largest employer and health plan clients
• Partner with customers on program goals and KPIs
• Manage and mentor a high performing team of customer success and implementation managers
• Own the acceleration of account expansions and renewals
• Partner with the Patient Marketing team to drive marketing access and best practice adoption
• Act as a customer advocate internally across Operations and Product teams

Required qualifications

• 15+ years experience in Commercial Leadership, specifically within healthcare and focused on both large employers and health plans
• Track record of implementing strategies to drive revenue growth through expansion and account retention
• In-depth knowledge of the healthcare ecosystem and industry trends
• Experience scaling a Client Success organization and managing/mentoring growing teams
• Experience managing and growing other people leaders
• Ability to proactively problem solve and drive new initiatives
• Strong management presence and leadership ability
• Ability/flexibility to work cross-functionally within an ever-evolving company
• Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency

About the company

Virta Health is on a mission to reverse metabolic disease in one billion people. They partner with health plans, employers, and government organizations to help members restore their health through technology, personalized nutrition, and virtual care delivery.