Technical Account Manager, EMEA

The role

You will provide technical support and expertise to DOOH and SaaS clients. You will also lead product deployments and work with the product team to improve tools and processes.

What you will do

• Become an expert in Vistar's Marketplace Products and Services
• Act as the first line of support for debugging and provide technical support to internal teams and clients
• Contribute to partnerships team to support on a technical level where required
• Lead internal and external deployments of new product features
• Identify client knowledge gaps and implement documentation or process improvements
• Implement solutions to help automate workflows
• Work with the product team to improve our product suite, processes, documentation, and internal tools
• Onboard inventory from new and existing clients to Vistar's platform
• Proactively monitor integration health for existing partners
• Provide troubleshooting support to all demand side buyers using Vistar and Partner DSPs

Required qualifications

• 2+ years experience in ad operations for digital/online advertising and marketing
• Used to working with adservers, CMS systems, programmatic buying, etc.
• Excellent communication and interpersonal skills
• Critical thinking and problem-solving skills
• Proficiency in MS Excel and data analysis
• Obsessed with making clients happy
• Intrinsic drive, an unwavering commitment to achieving success, and the ability to nurture a small business division within a global support structure
• Independent and self-reliant, capable of streamlining the communication with the clients
• Composed in high-stress situations and adept at communicating with individuals from diverse backgrounds
• Confident in delivering presentations on technical, product, and business solutions

Nice to have

• Bachelor's degree, Computer Science or Engineering preferred

Benefits

• Competitive salary & bonus scheme
• 25 paid vacation days
• 1 extra vacation day if you haven't taken any sick days during the year
• Solid pension plan
• Commuting allowance (NS Business Card or Swapfiets subscription)
• Daily lunches, snacks, and drinks at our Amsterdam office
• Continuous learning opportunities
• Friday drinks at the office

About the company

Vistar Media is a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace. It was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions.