Infrastructure Operations Logistics and Deployment Engineer

The role

This person will analyze, diagnose, and resolve complex hardware and system level failures across cloud infrastructure. They will lead initiatives for deploying and relocating assets globally and manage hardware lifecycle and vendor interactions.

What you will do

• Assist and lead initiatives for deploying and relocating assets globally for expansion projects
• Perform advanced troubleshooting across hardware, firmware, and operating system layers
• Serve as a technical liaison with hardware vendors, logistics teams and engineering teams
• Coordinate shipments between Vultr Warehouses and DC presences worldwide
• Work with on site engineers to coordinate receiving to support multiple technology installations
• Validate and certify system serial numbers for asset management and tracking
• Validate and confirm BOM fulfillment per project
• Create and maintain detailed asset tracking documentation
• Manage and contribute to technical case documentation within vendor portals
• Perform MOP/BOM reviews with installation crews

Required qualifications

• Experience using Jira to manage, track, and document shipping activities
• Experience installing complex hardware in a data center environment
• Experience in International shipping
• Hands-on experience with CPU/ GPU architecture for BOM reference
• Experience with Fiber/Copper and DACS connections
• Experience managing installation and cabling vendors
• Experience working with hardware vendors and managing technical escalations or support cases
• Strong understanding of server hardware, system architecture, and data center operations
• Ability to analyze technical issues, apply judgment, and validate appropriate resolution paths
• Strong written and verbal communication skills
• Experience with tools such as JIRA, Confluence, and vendor support portals
• Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.