RMA Systems Engineer, India

The role

The RMA Systems Engineer will analyze, diagnose, and resolve complex hardware and system level failures across the cloud infrastructure platform. This role involves evaluating failure patterns across GPU, CPU, and server environments to determine remediation strategies and improve hardware lifecycle management.

What you will do

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers.
• Serve as a technical liaison with hardware vendors.
• Determine and coordinate on-site hardware remediation activities.
• Evaluate software and firmware versions to identify compatibility issues.
• Validate and certify system stability and readiness prior to returning hardware to production.
• Identify recurring failure patterns and recommend improvements to RMA workflows and vendor processes.
• Create and maintain detailed technical documentation.
• Manage and contribute to technical case documentation within vendor portals.

Required qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• 3–5 years of experience managing RMA processes or hardware logistics in a technical environment.
• Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations.
• Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
• Experience in RMA workflows, hardware lifecycle management, or infrastructure support.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
• Experience working with hardware vendors and managing technical escalations or support cases.
• Strong understanding of server hardware, system architecture, and data center operations.
• Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
• Strong written and verbal communication skills.
• Experience with tools such as JIRA, Confluence, and vendor support portals.

Nice to have

• Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
• Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription

Before you apply

• Vultr will not conduct a background check until after an offer of employment has been extended and accepted.

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.