Senior Account Analyst

The role

The Senior Account Analyst will manage and assess sensitive account details including credit card fraud, account takeovers, and chargebacks. This role involves identifying suspicious activities and recommending workflow improvements to protect the business.

What you will do

• Respond to and analyze a high volume of risk-related tickets through written communication.
• Investigate and assess account activity related to credit card fraud, account takeovers, disputes, and chargebacks.
• Identify and escalate complex or suspicious account activity.
• Document and track risk-related tickets in the ticketing system.
• Maintain knowledge of company risk protocols, policies, and services.
• Collaborate with cross-functional teams to resolve risk-related issues.
• Stay current with emerging fraud trends and share findings with the team.
• Assess operational workflows and provide recommendations for efficiency.
• Mentor and support the professional development of junior Account Analysts.

Required qualifications

• Excellent written and verbal communication skills.
• Ability to manage a high caseload of risk investigations simultaneously.
• Sound discretion and independent judgment in assessing and resolving complex risk-related issues.
• 3+ years of experience in fraud investigation, account risk, or trust & safety operations.
• Demonstrated ability to identify fraud trends and recommend workflow improvements.
• Experience mentoring or providing guidance to junior analysts.
• Strong analytical judgment with a bias toward evidence-based decisions.
• Ability to work flexible hours, including nights and weekends.

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription

Before you apply

• Vultr will not conduct a background check until after an offer of employment has been extended and accepted.

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.