Technical Support Specialist

The role

The Technical Support Specialist responds to customer inquiries and platform alerts. This role involves troubleshooting technical issues and coordinating resolutions with internal teams to maintain platform reliability.

What you will do

• Respond to customer inquiries through ticketing systems and other support channels.
• Act as a first responder to platform-level alerts and issues.
• Troubleshoot technical issues by reviewing system data, logs, and platform behavior.
• Identify if issues relate to customer configuration, product functionality, or platform-level events.
• Coordinate with system administrators, engineering teams, and network operations.
• Escalate incidents based on severity and service-level objectives.
• Communicate with remote data center staff via phone.
• Support the creation and maintenance of internal and customer-facing documentation.
• Maintain professional communication with customers and internal teams.

Required qualifications

• Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate
• Experience with Linux Command Line
• Basic knowledge of enterprise networking concepts
• Strong customer service skills
• Ability to manage multiple tickets or issues simultaneously
• Strong written and verbal communication skills
• Proficiency in the English language
• Willingness and ability to learn new technologies and follow established processes

Benefits

• 100% company-paid insurance premiums for medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays
• Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year
• $400 each following year for remote office setup
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month

Before you apply

• We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.