Manager, Production Site Reliability Engineering

The role

You will build and lead a new Production Site Reliability Engineering team. You will own the availability, performance, and operability of the production control plane and web stack.

What you will do

• Build and lead the Production Site Reliability Engineering team
• Own the availability, performance, and operability of the production web stack
• Lead incident response for production-impacting events
• Own configuration management for the production environment
• Partner with engineering teams to ensure new services are production-ready
• Drive the control plane re-architecture
• Set the operational roadmap for the production environment
• Establish and maintain monitoring, alerting, and observability
• Manage the production database and caching environment
• Foster a culture of operational excellence

Required qualifications

• 10+ years of professional experience in site reliability engineering or infrastructure operations
• At least 2 years in a team lead or management role
• Deep experience operating production web stacks at scale
• Strong Linux systems knowledge
• Track record of building and operating monitoring and alerting systems
• Experience with configuration management at scale (Puppet, Ansible, Chef, or similar)
• Strong written and verbal communication
• Experience hiring and building engineering teams
• Experience with database replication, backup strategies, and failure modes
• Experience leading production migrations or major infrastructure transitions

Nice to have

• experience with Harvester or similar HCI platforms for running production workloads on VMs
• experience with Redis cluster architecture, failover, and performance tuning at scale
• experience with HAProxy configuration, keepalived, and load balancing strategies for high-traffic web applications
• experience with PCI compliance environments and operating systems and networks that handle cardholder data
• experience writing PHP
• experience with Cloudflare or similar CDN/edge platforms and managing DNS cutover for production services

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year
• $400 each following year for remote office setup
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.