Strategic Technical Account Manager GPU

The role

The GPU-focused Technical Account Manager leads post-sales technical success for customers deploying large-scale AI, training, inference, and high-performance GPU workloads. You will act as a trusted advisor on LLM training, distributed training frameworks, and performance tuning.

What you will do

• Lead onboarding for customers deploying GPU clusters.
• Advise on cluster design including multi-GPU topology, networking, and storage requirements.
• Guide customers in selecting GPU types and configurations based on workload.
• Support distributed frameworks.
• Identify network, storage, and memory bandwidth bottlenecks.
• Provide tuning recommendations for batch size, mixed precision, and parallelization.
• Help customers evaluate cost vs. performance tradeoffs.
• Own long-term technical strategy across assigned GPU/AI accounts.
• Host recurring technical review meetings and optimization sessions.
• Partner with Support, SRE, Networking, NOC, and Product Management to resolve incidents.

Required qualifications

• 2–5+ years as an AI/ML Engineer, AI/ML Ops, Technical Account Manager, HPC Engineer, Sales/Solutions Engineer or relevant technical role.
• Strong knowledge of GPU hardware architectures (NVIDIA/AMD), CUDA/ROCm, distributed training, and ML frameworks.
• Experience with Linux tuning, networking (Infiniband, RoCE fabrics).
• Experience with high-performance storage systems (DDN, NetApp, Vast, Weka, etc.).
• Ability to communicate complex concepts clearly to both executives and engineering teams.
• Advanced hands on Kubernetes skills
• Advanced hands on SLURM skills

Nice to have

• Prior experience supporting hyperscale, AI labs, or large cluster deployments
• Cloud Native Computing Foundation Certified Kubernetes Administrator (CKA) certification

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year
• $400 each following year for remote office setup
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.