Technical Account Manager

The role

The Technical Account Manager owns the post-sales technical relationship for a portfolio of customers using global cloud compute, networking, and storage platforms. You will lead onboarding, manage technical health, and help customers architect workloads and optimize performance.

What you will do

• Lead onboarding for new CPU customers including environment setup and architecture validation.
• Advise on best practices for compute, storage, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations.
• Serve as the primary post-sales technical point of contact for assigned accounts.
• Conduct regular technical reviews and QBRs.
• Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management.
• Document incident reviews and communicate root cause and corrective actions.
• Identify opportunities for customers to adopt additional compute, storage, networking, and orchestration services.
• Partner with Sales to support expansion cycles.
• Provide structured feedback to Product teams and participate in beta programs.

Required qualifications

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
• Experience with containerization, CI/CD pipelines, and observability tooling.
• Significant hands on Kubernetes experience.
• Ability to translate customer needs into actionable recommendations.
• Excellent communication, relationship-building, and executive presentation skills.

Nice to have

• Experience with IaaS pricing, billing, and usage optimization

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Before you apply

• Vultr will not conduct a background check until after an offer of employment has been extended and accepted.

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.