RMA Systems Engineer

The role

The RMA Systems Engineer will analyze, diagnose, and resolve complex hardware and system level failures across the cloud infrastructure platform. This role involves evaluating failure patterns across GPU, CPU, and server environments to determine remediation strategies and improve hardware lifecycle management.

What you will do

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers.
• Serve as a technical liaison with hardware vendors.
• Determine and coordinate on-site hardware remediation activities.
• Evaluate software and firmware versions to identify compatibility issues.
• Validate and certify system stability and readiness prior to returning hardware to production.
• Identify recurring failure patterns and recommend improvements to RMA workflows and hardware lifecycle management.
• Create and maintain detailed technical documentation.
• Manage and contribute to technical case documentation within vendor portals.

Required qualifications

• Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations.
• Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
• Experience in RMA workflows, hardware lifecycle management, or infrastructure support.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
• Experience working with hardware vendors and managing technical escalations or support cases.
• Strong understanding of server hardware, system architecture, and data center operations.
• Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
• Strong written and verbal communication skills.
• Experience with tools such as JIRA, Confluence, and vendor support portals.
• Experience working with microcloud or distributed infrastructure environments.
• Experience supporting or analyzing systems within data center environments.

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.