Senior Trust & Safety Analyst

The role

The Senior Trust & Safety Analyst will process abuse reports and enforce TOS/AUP. This role involves maintaining IP reputation and pursuing brand and intellectual property protection escalations.

What you will do

• Investigate and resolve complex abuse reports and TOS/AUP violations.
• Manage a high volume of tickets and serve as the primary point of contact for customers concerning abuse reports.
• Enforce platform policies consistently and document all actions.
• Monitor and defend IP and network reputation against malicious activity.
• Process intellectual property (DMCA) and brand protection claims.
• Analyze threat patterns to identify emerging risks and trends.
• Collaborate with Network, Security Operations, and Support teams on escalated cases.
• Develop and refine internal policies and playbooks.

Required qualifications

• Minimum 3+ years of experience in trust & safety, abuse management, or a related customer support role.
• Proven experience in cloud computing, hosting, or ISP infrastructure environments.
• Practical knowledge of internet protocols (IP, DNS, HTTP/S) and common attack vectors.
• Strong analytical ability to evaluate data, identify patterns, and make evidence-based decisions.
• Excellent written English skills for clear, professional communication and documentation.

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription

Before you apply

• Vultr will not conduct a background check until after an offer of employment has been extended and accepted.

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.