Senior Network Engineer, GIOC

The role

Senior Network Engineers own escalated and complex incidents across routing, switching, DNS, CDN, load balancing, and connectivity. They lead troubleshooting, drive root-cause analysis, author runbooks, and mentor Network Engineers.

What you will do

• Own incidents escalated from Network Engineers and drive them to resolution
• Lead complex troubleshooting and deep-dive diagnosis using packet captures, flow data, routing tables, logs, and change history
• Determine technical root cause and design and implement permanent fixes
• Partner with Engineering SMEs, carriers, and providers on architecture-level remediation
• Act as technical lead on major-incident bridges
• Identify toil and build automation to reduce manual effort and MTTR
• Improve observability including network monitoring, alerting thresholds, flow telemetry, and dashboards
• Author and maintain runbooks, SOPs, and knowledge-base articles
• Mentor and coach L1 engineers
• Lead post-incident reviews and root-cause write-ups

Required qualifications

• 5-8 years of experience in network engineering, network operations, or infrastructure operations
• Deep hands-on networking expertise in routing and switching, BGP/OSPF, DNS, firewalls, load balancing, and CDN
• Strong network troubleshooting using packet capture, flow analysis, and routing/peering diagnostics
• Proven experience leading complex incident diagnosis, root-cause analysis, and permanent remediation
• Network automation/scripting skills (Python, Ansible, or equivalent)
• Familiarity with monitoring/observability and ITSM tooling
• Strong written and verbal communication
• Willingness and ability to work a rotational 24x7 shift and on-call model, including nights, weekends, and holidays
• Proficient in English verbal and written communication

Nice to have

• ITIL V4 certification
• Experience with SRE or DevOps practices
• Networking certification (CCNP / JNCIP or equivalent; CCIE a plus)
• Experience with network automation (Ansible, Python, NETCONF/YANG) and CI/CD for network changes
• Exposure to large-scale cloud networking, CDN, and GPU / high-density infrastructure
• Experience with (physical) troubleshooting, including optical/transport and/or telecom troubleshooting
• Prior experience as a senior escalation resource in a 24x7 NOC or command-center environment

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy
• 1 month paid sabbatical every 5 years
• Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription

About the company

Vultr is a cloud infrastructure company with 33 global cloud data center locations. It provides Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.