Clinical Intake Specialist

The role

The Clinical Intake Specialist works with clients to understand their needs and connects them to the primary care management team. This role involves conducting intake visits, reviewing medical charts, and performing outreach to newly referred clients.

What you will do

• Conduct outreach to newly referred clients and log activity in VyncaOS
• Conduct 8-12 intake visits daily
• Assist clients in completing initial intake visit including a psychosocial assessment and care plan
• Review medical charts and document client medical needs and suggested interventions
• Communicate critical information and client preferences to the care team
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Attend weekly Team Operations Meetings
• Maintain a structured and organized schedule
• Perform proactive outreach to no-shows or clients not previously contacted
• Stay available for warm transfers from field teams

Required qualifications

• Active, unrestricted California Licensed Vocational Nurse (LVN) license, or Bachelor’s degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, o
• Minimum of 2 years of previous intake or admissions experience in a high call volume environment
• Experience working with complex care clients and ECM Populations of Focus
• Experience with Health Gorilla or Health Record Systems
• Strong oral and written communication skills
• Positive interpersonal skills with a collaborative attitude
• Expert computer skills and proficiency in Google Workspace, MS Office, and internet tools
• Ability to work independently and stay highly motivated
• Capable of managing multiple tasks and navigating various platforms
• Willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekends
• Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing
• Regularly requires working at a computer for an entire shift

Nice to have

• Bilingual (English/Spanish) highly preferred

Before you apply

• Only considering applicants in Arizona, California (LVNs), Colorado, Illinois, Nevada, Oregon, Texas, Utah, and Washington
• Hiring process may consist of applying, phone screen, online assessment(s), interview(s), offer, and background/reference checks
• Background check, which may include a drug test or other health screenings, will be required
• Employees in patient, client, or customer-facing roles must be vaccinated against influenza
• Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire

About the company

Vynca's mission is to provide comprehensive care for more quality days at home. They are a community guided by core values of Excellence, Compassion, Curiosity, and Integrity.