Patient Access Coordinator

The role

The Patient Access Coordinator serves as the primary point of contact for inbound calls and manages direct referrals end to end. This role involves assessing caller needs, completing intake, and documenting details in real time.

What you will do

• Serve as the primary point of contact for inbound calls
• Assess caller needs and route or warm-transfer to the right department
• Identify clinical trigger words and escalate to triage immediately
• De-escalate distressed or upset callers
• Own direct referrals end to end from providers, hospitals, facilities, and community partners
• Complete intake for each direct referral including pre-admission assessment, scheduling support, and documentation
• Document call and intake details accurately in real time
• Maintain databases, logs, census sheets, and contact lists
• Manage voicemails, callback queues, and after-hours messages
• Maintain strict HIPAA compliance

Required qualifications

• 2+ years in a high call volume role
• Healthcare experience required
• Proven de-escalation skills with distressed or grieving callers
• Ability to recognize clinical trigger words after training
• Strong multitasker across phone, documentation, and multiple systems
• Reliable attendance
• Comfortable with Google Workspace, Salesforce, telephony, and EHR systems
• Cultural competency and working knowledge of HIPAA
• Ability to manage difficult conversations involving serious illness, grief, and/or end of life care
• Bilingual (English/Spanish) required

Nice to have

• Associate degree or medical/business office training
• Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings
• Clinical fluency from training or experience alongside SWs, RNs, MAs, chaplains, or scribes

Before you apply

• Applicants must be in California, Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah or Washington
• Hiring process may include phone screen, online assessment(s), interview(s), an offer, and background/reference checks
• A background check, which may include a drug test or other health screenings, is required
• Employees in patient, client, or customer-facing roles must be vaccinated against influenza
• Identity and work eligibility verification using E-Verify is required upon hire

About the company

Vynca's mission is to provide comprehensive care for more quality days at home. They are a community guided by core values of Excellence, Compassion, Curiosity, and Integrity.