Director of Account Management

The role

The Director of Account Management builds and leads the success, growth, and retention of health plan partnerships. This role ensures clients achieve measurable outcomes through the adoption and expansion of CalAIM lines of business.

What you will do

• Serve as the relationship owner for value-based health plan partnerships
• Build trusted relationships across multiple stakeholders at the plan
• Ensure long-term client satisfaction, retention, and strategic alignment
• Drive successful adoption and performance of ECM and other partnerships
• Monitor performance against contracted metrics and CalAIM program deliverables
• Own revenue realization including contract renewals, rate negotiations and amendments
• Develop and own strategic account plans
• Lead Monthly or Quarterly Business Reviews with clients
• Coordinate eligibility files, claims/encounter data exchange, and authorization workflows
• Coordinate internally across clinical, IT/data, finance, and legal teams

Required qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field
• 10+ years of experience in account management, client partnerships, or strategic client success working with organizations servicing health plans in government-sponsored lines of business
• 5+ years with managed Medicaid and CalAIM
• Direct working knowledge of Enhanced Care Management (ECM)
• Experience partnering with health plans, value-based care organizations, health systems, and community-based provider networks
• Strong understanding of Medi-Cal managed care contracting, DHCS requirements, and CalAIM policy guides
• Strong commercial acumen including experience with contracts, pricing models, and margin management
• Track record of managing a high-value client portfolio
• Exceptional interpersonal and executive communication skills
• Working knowledge of healthcare regulatory and compliance standards, including HIPAA
• Experience using CRM platforms and reporting tools
• Willingness and ability to travel up to 25%

Nice to have

• Advanced degree (MBA, MHA, or similar)
• Familiarity with California Integrated Care Management (CICM) and Community Supports (CS)
• Hubspot experience

Before you apply

• Only considering applicants in California at this time
• Hiring process may include phone screen, online assessment(s), interview(s), offer, and background/reference checks
• Background check required, which may include a drug test or other health screenings
• Employees in patient, client, or customer-facing roles must be vaccinated against influenza
• Identity and work eligibility verification using E-Verify upon hire

About the company

Vynca's mission is to provide comprehensive care for more quality days at home. They are a community guided by core values of Excellence, Compassion, Curiosity, and Integrity.