IT Helpdesk Technician

The role

You will provide Tier 1 and Tier 2 technical support to employees. You will troubleshoot hardware, software, networking, and identity issues in a hybrid Windows, Linux, and cloud-based environment.

What you will do

• Serve as the primary point of contact for employee IT support requests.
• Provide technical assistance and customer service to employees.
• Troubleshoot hardware, software, operating system, networking, and account-related issues.
• Communicate technical concepts to non-technical users.
• Manage employee onboarding and offboarding including laptop provisioning and account creation.
• Deploy, configure, maintain, and troubleshoot company hardware and mobile devices.
• Own IT asset inventory, lifecycle management, and equipment tracking.
• Manage and prioritize the IT ticket queue.
• Create and maintain internal documentation and knowledge base articles.
• Assist with endpoint management, software deployments, and basic automation using PowerShell and Bash.

Required qualifications

• 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
• Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
• Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
• Working knowledge of Linux operating systems and basic Linux administration.
• Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• A collaborative, customer-first mindset.

Nice to have

• Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
• Experience supporting macOS environments.
• Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
• Familiarity with identity and access management, endpoint security, and device compliance.
• Experience working in a high-growth startup or rapidly scaling technology company.
• Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

Before you apply

• For U.S. Roles: applicant must be a U.S. citizen, lawful permanent resident of the United States (i.e. Green Card holder), or other protected individual.
• For U.K. Roles: requires Baseline Personnel Security Standard (BPSS) checks and eligibility to obtain UK Security Clearance (SC).
• For Canada Roles: must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.

About the company

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth. With Pulsar, Xona will offer a future-proof, backwards-compatible global positioning system.