Inside Sales Manager

The role

The Inside Sales Manager will build and scale the operational backbone of the U.S. dealer network. This role works cross-functionally to improve dealer experience, sales efficiency, and operational consistency.

What you will do

• Manage and maintain CRM systems and ensure data accuracy.
• Build documentation and standardized sales processes.
• Drive CRM and data-entry compliance across territory sales teams.
• Establish and optimize operational workflows for dealer onboarding, ordering, and fulfillment.
• Manage Online Order, Local Pickup programs and dealer ecommerce/POS integrations.
• Provide daily operational support to the field sales team.
• Coordinate demo/sample bikes, technical issues, and travel management.
• Build and maintain sales performance dashboards.
• Support dealer events and activations by coordinating POP materials and logistics.

Required qualifications

• 5+ years of experience in sales
• At least 3 years in a sales operations or business operations role
• B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc)
• Demonstrated ability building CRM tools and reporting systems
• Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management
• Ability to thrive in a fast-paced, metrics-driven environment

Benefits

• Competitive base salary plus commission
• Demo bike fleet
• Comprehensive travel allowances

About the company

XDS is a vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames. X-LAB is the global consumer brand launched by XDS in April 2026.