Engineering Manager - ML/AI Products

The role

You will lead an inclusive team of engineers building and operating AI-powered experiences and capabilities. This includes traditional machine learning, LLM-powered experiences, and the backend services and infrastructure that power them.

What you will do

• Lead a high-performing, inclusive team of engineers
• Lead engineering across customer-facing AI experiences, product workflows, backend services, platforms and infrastructure
• Turn research, models and emerging AI capabilities into production products
• Balance predictable delivery with engineering quality and system health
• Build maturity across MLOps, LLMOps, observability, evaluation and operational practices
• Champion AI-native engineering practices
• Shape technical direction while focusing on team growth and delivery excellence
• Translate business goals into executable engineering plans

Required qualifications

• Strong track record of leading, coaching and developing engineers
• Strong technical judgement across architecture, system design and engineering trade-offs
• Experience delivering roadmaps predictably in fast-paced, evolving environments
• Understanding of building and operating production-grade software, from customer-facing experiences to distributed systems, platforms and infrastructure
• Comfortable writing, reviewing or debugging production code

Nice to have

• Experience with machine learning, generative AI or AI-powered products

Benefits

• Flexible working model
• Option to work in a hybrid capacity

About the company

Xero is a company that delivers AI-powered products at scale to millions of small businesses. The Machine Learning & AI team is part of the Data & AI organisation within the AI Products division.