Employee Journey Lead (12 month FTC)

The role

You will shape People Experience services by turning complex employee journeys into simpler experiences using self-service, automation, AI, and human support. You will work across People Experience and enterprise teams to take high-impact ideas from discovery through design, pilot, and handover.

What you will do

• Spend time with Employee Experience, Employee Shared Services, PX Systems and service owners.
• Listen to employees, people leaders and service teams to find journeys where change matters most.
• Map journeys end to end and find root causes.
• Shape a practical future state across self-service, automation, AI and human support.
• Take one well-scoped improvement into a governed pilot with clear measures and a handover plan.
• Rethink journeys using journey mapping, service blueprinting and root-cause analysis.
• Make roles and handoffs clear.
• Take ambiguous, cross-functional work from discovery through pilot to handover.
• Build trust and influence service owners without formal authority.
• Share knowledge through reusable tools, playbooks and coaching.

Required qualifications

• A knack for seeing how people, processes, policies and technology fit together.
• A track record of taking ambiguous, cross-functional work from discovery through pilot to handover.
• Curiosity about where AI and automation genuinely help, with sensible human oversight built in.
• A habit of testing small and learning fast.
• The ability to build trust quickly and influence service owners without formal authority.
• The ability to explain thinking in plain language to technical and non-technical partners.
• A desire to share knowledge through reusable tools, playbooks and coaching.

About the company

Xero is a company where the Employee Programmes and Delivery team works to fix what is going wrong for people. They value bringing the right people in early and testing things small before scaling.