Workplace Experience Lead

The role

You will manage workplace operations and set operational standards for the San Mateo hub. You will advise leadership on space design, automate workflows using AI, and manage local vendor relationships.

What you will do

• Automate day-to-day administrative workflows and workplace operations using artificial intelligence tools and templates.
• Manage key local vendor relationships across facilities management, cleaning, catering, and security.
• Analyze workplace metrics including occupancy, utilization rates, and vendor cost-per-head.
• Manage ISO 27001 compliance and health, safety, security, and environment requirements.
• Advise the San Mateo leadership team on space design and ways of working.
• Test AI tools and automate workflows.
• Leverage workplace data to turn insights into recommendations.

Required qualifications

• Strong background in workplace or facilities management.
• Track record of operating autonomously in local markets.
• Proven experience in managing vendor performance and enforcing service level agreements.
• Active experience using artificial intelligence tools and workplace technology platforms.
• Skill in interpreting workplace data to generate actionable recommendations.
• Commercial acumen with experience managing operational budgets and tracking actuals against forecasts.
• Familiarity with health, safety, security, and environment standards.
• Familiarity with information security compliance frameworks such as ISO 27001.

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• 21 days PTO
• 10 days of Wellbeing leave
• 5 days of Xtra Leave
• 1 volunteer day
• 12 paid holidays
• Paid parental leave
• Annual bonus
• Equity (RSU) programs

Before you apply

• Xero uses AI to help screen applications based on job-related qualifications.

About the company

Xero is a company with a globally distributed Workplace Experience team. They follow a Total Package philosophy regarding compensation.