Customer Success Manager

The role

Customer Success Managers act as the primary point of contact for clients to ensure they get value from the XYZ platform. You will drive on-site adoption with field teams and translate site performance into reporting for senior leadership.

What you will do

• Own the day-to-day client relationship across assigned projects.
• Drive on-site adoption of the XYZ platform with field teams.
• Translate on-the-ground performance into reporting for Project Directors, Construction Directors, and VPs.
• Identify risks to client satisfaction or adoption early.
• Support commercial growth through account retention and expansion.
• Feed real-world insight and client feedback back into XYZ.

Required qualifications

• Proven background in construction delivery with specialism in Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning on major programmes.
• Hands-on site experience.
• Communication skills to engage with senior client stakeholders up to VP level.
• Comfortable with extensive travel to project sites.
• Curiosity about technology and openness to learn.

Benefits

• Private medical, including dental & vision
• 15 days PTO + 7 public holidays
• Extra Christmas shutdown days
• Hybrid / remote working
• Biannual salary reviews
• Summer & Christmas staff parties
• Employee referral scheme

About the company

XYZ Reality created the world’s first engineering-grade augmented reality for construction. The company is backed by Series B investment and is growing across the US, UK and Europe.