IT and Systems Administrator

The role

You will handle Yondr's day-to-day IT operations, supporting employees and the systems they rely on. You will also manage security controls, onboarding and offboarding, and the work of Yondr's managed IT provider.

What you will do

• Own employee IT support, troubleshoot hardware and software issues, and manage requests, follow-up and escalation.
• Administer Google Workspace and other company systems, including accounts, permissions and licenses.
• Serve as day-to-day contact for the managed IT provider and track response times and escalations.
• Lead the transition of routine support from the IT provider to in-house.
• Maintain a software inventory, renewal calendar and license usage.
• Partner with HR and managers on equipment and access for new employees and on access removal when employees leave.
• Maintain file ownership and sharing permissions so company information stays available.
• Maintain security controls such as multifactor authentication, device encryption, updates and endpoint protection.
• Monitor security alerts and follow through on remediation with the provider and specialists.
• Support customer security reviews, including school district questionnaires and data privacy agreements.

Required qualifications

• 3 to 5 years of experience in IT support or systems administration, ideally as a primary IT resource at a company of 50 to 250 employees.
• Practical experience with Google Workspace.
• Mac device management (MDM) plus some Windows support.
• Experience with identity and access controls and cloud applications.
• Experience maintaining security controls.
• Experience working with an external IT provider or MSP.
• Experience documenting operational processes.
• Clear, patient communication, including explaining technical issues to non-technical employees.
• Ability to prioritize independently and troubleshoot methodically.
• Sound judgment around sensitive information and access permissions.

Nice to have

• Experience completing customer security questionnaires, particularly for education or public-sector clients.

Benefits

• 100% paid medical coverage plan option for employees
• Access to 15+ plan types, including PPO, HMO and HDHP
• Dental and vision coverage and ancillary benefits
• Short-term disability, long-term disability and life insurance
• Generous PTO
• 12 weeks of paid parental leave
• One week paid holiday break at the end of December, plus 11 additional nationally recognized holidays
• 401(k) offering
• Choice of PC or Mac
• Hybrid employees receive catered lunch twice a week

Before you apply

• Yondr will never request payment during recruitment or onboarding.
• Recruiting emails come from an @overyondr.com address. Report suspicious recruiting activity to support@overyondr.com.

About the company

Yondr creates phone-free spaces for schools, artists, comedians and live events. Its education programs provide training, resources and equipment for phone-free school environments.