Partner Success Enablement Manager

The role

The Partner Success Enablement Manager builds standards, tools, training, and resources for the Education Partner Success team. This role supports U.S. partners and contributes to international markets to drive retention, expansion, and growth.

What you will do

• Establish and maintain Partner Success standards, best practices, and ways of working.
• Develop, implement and own onboarding, training, and ongoing development programs.
• Create and maintain playbooks, guides, templates, resources, and other tools.
• Identify knowledge, skill, and performance gaps and develop programs to address them.
• Provide coaching and ongoing support to Partner Success team members and leaders.
• Create opportunities for knowledge sharing and continuous learning.
• Partner with leadership to establish competencies, expectations, and success measures.
• Apply customer success principles to ensure a consistent partner experience.
• Develop resources and programs to increase partner engagement, satisfaction, and advocacy.
• Partner with cross-functional teams including Marketing, Sales, Operations, Product, and Finance.

Required qualifications

• 6+ years of experience in Partner Success, Customer Success or a related field in Education or EdTech.
• 2+ years of experience in a senior-level role with responsibility for training, coaching, enablement, or team development.
• Experience building and implementing training, onboarding, or enablement programs.
• Strong understanding of partner/customer lifecycle management and relationship development.
• Demonstrated ability to collaborate effectively across multiple functions.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

Benefits

• 100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP
• Dental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance
• Generous PTO for rest and recharge throughout the year
• 12 weeks of paid parental leave
• 1 week paid holiday break at the end of December, for a company-wide closure + 11 additional nationally recognized holidays
• 401(k) offering
• Tech tool preference, including choice of PC or Mac.

About the company

Yondr creates phone-free spaces to deepen human connection and elevate shared experiences. The business supports schools through cell phone-free programs and supports artists in music and comedy by creating phone-free shows.