Client Account Manager

The role

You will act as a trusted advisor for a portfolio of high-value clients. You will grow accounts by increasing usage and long-term value while leading business reviews and managing escalations.

What you will do

• Be the go-to advisor for a portfolio of high-value clients
• Grow accounts by spotting where clients could get more from ZayZoon
• Lead business reviews and planning sessions with decision makers
• Handle support queries and escalations
• Share client feedback with Sales, Product, Marketing, and Customer Care
• Build lasting partnerships to keep clients and accounts in good standing
• Share best practices, update resources, and run training sessions

Required qualifications

• 2+ years in a client-facing role building relationships and growing accounts
• Experience managing a book of clients and finding upsell opportunities
• Experience working with internal teams to solve problems
• Track record of creating and running adoption plans
• Comfort turning data into clear, practical recommendations
• Ability to balance urgent client needs with longer-term growth work
• Comfort using AI tools
• Familiarity with CRM and ticketing tools like HubSpot, Intercom, or Jira

Benefits

• Permanently Remote
• Flexible Time Off with a maximum of 5 weeks vacation
• Medical benefits from first day
• Vision benefits from first day
• Dental benefits from first day
• Increased mental health coverage
• Wellness stipend
• Inclusive parental leave top-up
• Earned wage access
• Real time market data for salaries

About the company

ZayZoon is a financial empowerment platform that helps businesses provide financial wellness services like earned wage access. The company was recognized in the 2025 Deloitte Technology Fast 50 and Fast 500.