Automation Strategist, Customer Success

The role

You will guide enterprise customers on automation strategy and identify high-value use cases. This role involves strategic advisory, orchestration design, and driving customer outcomes through AI-enabled transformation.

What you will do

• Guide customers' automation strategy.
• Build deep relationships to uncover goals and priorities.
• Advise on automation governance and best practices.
• Help customers adopt AI-orchestrated processes.
• Identify impactful automation opportunities.
• Co-design implementation patterns with stakeholders.
• Translate business problems into orchestration strategies.
• Demonstrate ROI and unlock new value paths.
• Accelerate renewal and expansion.
• Partner with Sales, Support, and Product teams.

Required qualifications

• 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles).
• Use AI in your work today as part of how you operate at a high level.
• Communicate automation value in terms of ROI, efficiency, scalability, and risk reduction.
• Project manage stakeholders internally and externally.
• Interpret usage patterns, account signals, and customer behavior.

Before you apply

• Answer in-depth questions in the application.
• If you receive an offer, you will need to include your most recent educational experience for a background check.
• Check the provided resource for a list of countries where Zapier cannot have permanent workers.

About the company

Zapier builds and uses automation to make work more efficient, creative, and human. Their mission is to make automation and AI accessible to everyone.