Sales Assist Representative

The role

You will showcase Zapier as a solution through live chat, calls, and emails. You will drive revenue by qualifying leads and converting customers. You will also provide product feedback to the organization.

What you will do

• Showcase Zapier through live chat, calls, and emails
• Spend 4+ hours daily on live chat via Zendesk
• Lead virtual demos to model use-cases
• Educate users on automation use-cases
• Qualify leads and convert customers
• Drive influenced revenue through live chat and PQL emails
• Identify and pass along product feedback from customer demos
• Tag call recordings with product feedback opportunities
• Work with senior stakeholders and cross-functional steering committees

Required qualifications

• Located in India
• 4+ years of experience as a solutions engineer, technical account manager moving to sales, or a technical quota-carrying salesperson in a SaaS environment
• Experience with technical product-led companies with both self-serve and sales GTM
• Exposure to international markets
• Able to work a high velocity sales queue for prolonged periods in Live Chat
• Naturally curious about AI and regular experimentation with AI tools
• Ability to test ideas rapidly and contribute to sales projects
• Comfortable with technicalities of product and API offerings
• Self-managing with agency to manage calendar, pipeline and hit quotas
• Effective cross-cultural communicator
• Advanced working English comprehension
• Uses AI in work as part of daily operations

About the company

Zapier builds and uses automation to make work more efficient, creative, and human. The company has helped millions of people build businesses through the power of automation.