Sr. Technical Account Manager

The role

You will serve as a senior technical partner to Enterprise customers to design, build, and improve automations. You will solve complex technical problems, lead technical account planning, and represent customer needs to Product and Engineering teams.

What you will do

• Design, build, and improve customer automations
• Translate complex processes into practical workflow architectures
• Build alongside customer teams to move use cases to production
• Review existing automations for reliability, efficiency, and maintainability
• Troubleshoot issues across Zapier, APIs, authentication, and data formats
• Identify recurring failures and improve error handling and recovery
• Create technical account plans identifying use cases and risks
• Lead working sessions, architecture reviews, and executive conversations
• Partner with Customer Success to connect technical priorities to adoption and retention
• Provide Product and Engineering with feedback on product gaps and bugs

Required qualifications

• 7+ years in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role
• Track record of improving customer outcomes across an Enterprise portfolio
• Demonstrated experience building integrations, automations, or API-based solutions
• Hands-on familiarity with Zapier or comparable automation and integration platforms
• Experience owning complex technical relationships with Enterprise customers
• Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic
• Ability to diagnose ambiguous, multi-system problems
• Ability to operate autonomously in an ambiguous environment
• Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance

Before you apply

• Answer in-depth questions in the application
• If you receive an offer, you will need to include your most recent educational experience for a background check

About the company

Zapier builds and uses automation to make work more efficient, creative, and human.