Associate Customer Success Manager

The role

The Associate Customer Success Manager will oversee working relationships with Zefr clients on the programmatic product. This person will guide companies in utilizing Zefr technology and demonstrate its value.

What you will do

• Help clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
• Be the primary point of contact for partners, fielding incoming requests and proactively engaging them
• Provide strategic advice and assist in meeting primary KPIs on clients advertising investment
• Support customers through technical and strategic challenges
• Express client needs to internal teams to improve the overall product experience
• Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs
• Be the expert on clients goals, current metrics driving KPIs, and relevant corporate and industry news
• Identify common customer challenges and partner with cross-functional internal team members
• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional value
• Work closely with the product team, relaying customer feedback to help improve the product suite

Required qualifications

• An understanding of Google Ads and DV360 is critical
• Highly proactive and motivated self-starter
• Excellent written and verbal communication
• Strong organizational skills to prioritize multiple tasks
• Strong analytical skills including high level of comfort with Excel
• Comfort working on data-driven initiatives
• Highly consultative ability to communicate technical systems into simpler concepts
• Ability to work productively and respectfully with a wide array of individuals
• Strong ability to empathize with customers
• Strong and flexible time management skills

Nice to have

• 1+ years of customer success management, programmatic trading, or advertising operations experience
• Experience with other Google Marketing Platform suite tools
• Experience with other analytics tools
• Familiarity with the YouTube platform

About the company

Zefr is a global technology company enabling responsible marketing in walled garden social environments. The company is headquartered in Los Angeles, California.