Sales & Customer Support Specialist EMEA (m/w/d)

The role

This person will own the inbound experience for EMEA and APAC customers from pricing questions to support tickets. You will respond to inquiries, run demos, close SMB deals, and troubleshoot technical issues.

What you will do

• Respond to inbound inquiries, demo requests, and trial sign-ups from EMEA and APAC
• Qualify leads and close SMB deals and plan upgrades
• Run demos and onboarding calls in English
• Work the support queue in HubSpot to troubleshoot account, channel, and device issues
• Escalate unresolved issues to Tier 2 and Engineering
• Keep HubSpot accurate with contacts, deals, and tickets logged
• Identify expansion opportunities for Account Executives
• Create help content and macros from recurring questions
• Feed customer feedback back to Product

Required qualifications

• 2+ years in a role combining selling and supporting customers, such as inside sales, SaaS support, or customer success
• Fluent English
• Based in Munich, or ready to be
• Comfortable setting up Android and iOS devices, two-way radios or rugged handsets
• Ability to work through Wi-Fi, LTE, or Bluetooth issues
• Experience with HubSpot or a comparable CRM and ticketing tool
• Ability to explain technical things in plain language to non-technical people

Nice to have

• Another language

Benefits

• Competitive pay
• Equity with significant upside
• Flexible schedules
• Time off
• Sabbatical after every five years of service
• Ping-pong table
• Free snacks

About the company

Zello is a voice-first communication platform using push-to-talk technology for desk-less workers. It serves frontline teams, first responders, and people in times of crisis.