Senior People Operations Specialist

The role

You will own the operational foundation of the People function, including payroll, benefits, HRIS, compliance, and the employee lifecycle. You will build smarter systems using AI and automation to streamline processes and improve the employee experience.

What you will do

• Run semi-monthly multi-state payroll, benefits and 401(k) administration, leaves of absence, HRIS administration, and employee lifecycle processes.
• Own HRIS workflows, configuration, reporting, and data integrity.
• Use AI and automation to streamline processes.
• Coordinate state employment registrations, filings, I-9/E-Verify, immigration cases, and international employment administration.
• Evaluate, select, and implement the next HRIS/payroll platform.
• Partner with Recruiting, IT, and managers to improve onboarding and employee-facing processes.
• Manage the operational execution of performance reviews and compensation cycles.

Required qualifications

• Hands-on People Operations experience.
• Experience independently managing multi-state U.S. payroll, benefits, and HR systems.
• Comfortable with spreadsheets, reconciliations, and complex data.
• Ability to build plans, anticipate challenges, and bring solutions and recommendations.
• Experience improving or automating recurring processes.

Nice to have

• Experience leading an HRIS or payroll implementation.
• Experience coordinating immigration, international employment, or complex leaves.
• Experience building AI-enabled workflows or employee self-service tools.
• Experience improving onboarding or employee programs.
• Experience in a startup or scale-up environment.

Benefits

• Competitive pay
• Equity with significant upside
• Benefits designed to encourage healthy and well-balanced employees
• Flexible schedules
• Time off
• Sabbatical after every five years of service
• Ping-pong table
• Free snacks

About the company

Zello is a voice-first communication platform using push-to-talk technology to improve collaboration for desk-less workers. It has over 175 million users and delivers 9 billion messages a month.