Account Manager

The role

You will act as a trusted advisor and product consultant to deliver ROI through renewal and upsell cycles. You will manage current customers on multi-year contracts and partner with Customer Success to guide deal closure.

What you will do

• Partner with the Customer Success team to monitor health scorecards and identify customer needs.
• Solution Zip to meet customer pain points.
• Help build the team culture and bring best practices to the organization.
• Negotiate all facets of renewal contracts.
• Develop win/win negotiation strategies to maximize contract value.
• Provide regular and accurate updates on renewal status to management.
• Manage current customers on multi-year contracts to ensure customer value realization.
• Become a product expert to be demo ready.
• Become a procurement expert.
• Use sales intelligence and engagement solutions to prospect and manage deal cycles.

Required qualifications

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills including sales, Account management, and customer service
• Self-driven
• Organized, efficient with time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.