Zip
Senior ERP Solutions Consultant
Toronto, Remote. Posted 4 months ago
The role
The Senior Solutions Consultant leads onboarding and end-to-end implementation for new customers. This role involves configuring the product to solve customer problems and collaborating with product and engineering teams to influence the roadmap.
What you will do
- Lead onboarding for new customers by understanding requirements and configuring the product
- Lead end-to-end implementation for new customers and build customer processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders
- Manage requirements and tasks across onboardings through proactive project management
- Collaborate with product and engineering teams to determine customer request support
- Set expectations with customers
- Improve post-sales processes to accelerate time to value
Required qualifications
- 5+ years’ experience working as a Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
- Fantastic communication skills
- Extreme attention to detail
- Experience working with product and engineering teams
- Ability to push back and still make people happy
- Very comfortable with software configuration
Nice to have
- technical skills
Benefits
- Start-up equity
- Health, vision & dental coverage options
- Catered breakfast, lunch, & dinner
- Flexible PTO
- ClassPass membership
- Monthly commuter benefit
- Team building events & happy hours
- Home office stipend
- Phone/internet reimbursement
- Paid parental leave
- Employee Assistance Program (EAP)
- Unlimited AI token usage
Before you apply
- Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation
About the company
Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.