Solutions Manager - German Fluency

The role

The Solutions Manager leads onboarding and end-to-end implementation for new customers. This role involves managing projects, building customer processes, and influencing the product roadmap.

What you will do

• Lead project teams onboarding new customers
• Lead end-to-end implementation for new customers
• Build out customer processes from scratch
• Manage requirements and tasks across onboardings
• Lead, mentor and train training and Q&A sessions with customers and key stakeholders
• Collaborate with product and engineering teams to determine customer request support
• Make customers happy and successfully onboard them quickly
• Improve post-sales processes to accelerate time to value

Required qualifications

• 8-10 years of experience implementing or administering a finance / procurement tool
• Prior experience with the implementation or administration of a procurement tool / ERP (SAP S/4HANA: procurement and AP, SAP Ariba Buying / Invoicing)
• Germany fluency required
• Fantastic communication and documentation skills
• Extreme attention to detail
• Very strong data management skills with handling large sets of sensitive customer data in MS Excel
• Able to push back and still make people happy
• Very comfortable with software configuration

Nice to have

• technical skills

About the company

Zip is the AI platform for enterprise procurement. The company is backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator.