Principal Product Manager, AI

The role

You will lead a core part of the AI Agent product by owning the vision and strategy for agent and chat capabilities. You will partner with engineering, design, and AI research to build reliable agent outputs and quality guardrails.

What you will do

• Set the vision and multi-quarter strategy for a major area of Zip's AI product
• Partner with engineering, design, and AI research to ship agent capabilities
• Work with customers and customer-facing teams to understand user needs
• Own the quality bar for AI experiences including evals, rollout gates, and guardrails
• Perform user research, debug quality issues, or review agent outputs

Required qualifications

• 8+ years of Product Management experience
• Deep experience partnering with engineering and design to ship sophisticated products
• Experience building platform or foundational products
• Track record of setting product strategy and influencing cross-functional partners and leadership
• Strong written and verbal communication with internal and external stakeholders
• Extreme attention to detail
• Ability to prioritize ruthlessly

Nice to have

• preferably in SaaS or consumer tech

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.