Senior ERP Solutions Consultant

The role

The Senior Solutions Consultant leads onboarding and end-to-end implementation for new customers. This role involves configuring the product to solve customer problems and influencing the product roadmap.

What you will do

• Lead onboarding for new customers by understanding requirements and configuring the product.
• Lead end-to-end implementation for new customers and build customer processes from scratch.
• Lead training and Q&A sessions with customers and key stakeholders.
• Manage requirements and tasks across onboardings through proactive project management.
• Collaborate with product and engineering teams to determine customer request support.
• Set expectations with customers.
• Improve post-sales processes to accelerate time to value.

Required qualifications

• 5+ years’ experience working as a Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company.
• Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.).
• Fantastic communication skills.
• Extreme attention to detail.
• Proactive.
• Experience working with product and engineering teams.
• Able to push back and still make people happy.
• Very comfortable with software configuration.
• Willing to do whatever it takes to make Zip and its customers happy.

Nice to have

• technical skills

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.